This office amazes me at the lack of care you give your customers. Never once have I received a clean car from this location. The ONLY reason I use this office is because OI forces us to use them. One example is you have to stop at a gas station to clean the windows as soon as you use the car. They were that bad on the outside and I turned back in to clean the inside.
I have used other enterprise offices and they were great. That tells me the manager at this office does not care about their customers. On this trip 3 others rode along and we had a discussion as to the poor service the Perrysburg office gives.
I gave a bad review but I have to say since then, they made it right so I am a happy customer right now. The original car was dirty and unsafe but they traded me out to a new car which is obviously all the things the original one was not! Good job in making a bad experience a good one.
The staff here are very friendly and professional and truly care about the customer experience. The cars are always clean inside and out. Thank you and keep up the great work!
Love the staff. Very friendly and helpful. Not too long of a wait.
Reserved the car in the website. Very simple process. Picked up the car on time in less than 5 minutes. Car was clean and in good condition. Made my trip easy and safe. Return was also fast. All attendants were very nice at the Perrysburg branch. Thank you Enterprise.
It's only a matter of time and this office will lose a large customer.
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Enterprise Rent A Car is a US Car Rental based in Perrysburg, Ohio. Enterprise Rent A Car is located at 12611 Eckel Junction Rd, Perrysburg, OH 43551, USA.
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